Starting from the first certification in the area of quality, obtained in 2007, the scope of the Group’s Management Systems has gradually increased over time, now covering almost all of its business processes. In parallel, the description of the procedures became more detailed and in-depth, providing precise descriptions of the dynamics among the various organisational roles within the individual departments and envisioning new controls.

The expansion in the number of business processes managed by dedicated management systems and their integration makes it possible to view the set of procedures adopted by the ENAV Group as an actual Business Management System, understood as a uniform system of rules and procedures for regulating and guaranteeing the proper performance of the Group’s business activities.

The management systems

Below is a list of the management systems adopted by the Group:

  • ENAV Quality Management System (216 documents, of which procedures, guidelines and operating instructions);
  • ENAV Security Management System (35 documents, of which procedures, guidelines and operating instructions);
  • ENAV Safety Management System (17 documents, of which procedures and guidelines);
  • ENAV Occupational Health and Safety Management System (13 documents, of which procedures, guidelines and operating instructions);
  • Techno Sky Quality Management System (129 documents, of which procedures, guidelines and operating instructions);
  • Techno Sky Occupational Health and Safety Management System (13 documents, of which procedures, guidelines and operating instructions);
  • ENAV ASIA PACIFIC Quality Management System (3 procedures).

Group Certifications

Over the years, ENAV Group companies have obtained a number of certifications in various business areas. Specifically:

  • ISO 9001:2015 Certification for the ENAV Quality Management System issued by an accredited certification body;
  • ISO 9001:2015 Certification for the Techno Sky Quality Management System issued by an accredited certification body;
  • OHSAS 18001:2007 Certification for the ENAV Occupational Health and Safety Management System issued by an accredited certification body;
  • OHSAS 18001:2007 Certification for the Techno Sky Occupational Health and Safety Management System issued by an accredited certification body;
  • ISO/IEC 27001:2014 Certification for the ENAV Safety Management System, issued by an accredited certification body for the part relating to information security;
  • Certification of ENAV as an air navigation service provider, issued by ENAC pursuant to Regulation (EU) No. 1035/2011 for ANS services (ATS, AIS, MET, CNS); 
  • Certification of ENAV as a training organisation for air traffic controllers, issued by ENAC pursuant to Commission Regulation (EU) 2015/340;
  • Certification of ENAV as a training organisation for flight information service operators, issued by ENAC under ENAC Regulation ‘Flight Information Service Operator License’;
  • Certification of ENAV as a training organisation for personnel providing meteorological services for air navigation, issued by ENAC under ENAC Regulation ‘Requirements for personnel in the provision of meteorological services for air navigation’;
  • Certification of ENAV as an organisation for the planning of instrumental flight procedures, issued by ENAC under ENAC Regulation ‘Instrumental Flight Procedures’;
  • Certification in Capability Maturity Model Integration for Development (CMMI-DEV) for Techno Sky for the development of products and services (maturity level 2 in software development);
  • AQAP 2110/160 Certification for Techno Sky’s Quality Management System, issued by the Ministry of Defence;
  • Certificate of Conformity with Regulation (EC) No. 303/2008 (F-GAS) for the ‘Installation, maintenance, or repair of fixed equipment for refrigeration, air-conditioning and heat pumps containing fluorinated gases with greenhouse effects’ awarded to Techno Sky; 
  • Accreditation of Techno Sky’s LAT Centre No. 15 as calibration laboratory pursuant to the international standard UNI CEI EN ISO/IEC 17025:2005, issued by Accredia.

Regulatory compliance

The complex governance structure that the ENAV Group has developed over the years involves a considerable amount of effort in terms of organisation and compliance with each of the provisions introduced. This effort is rewarded with the lack of legal actions against the Group regarding antitrust and competition matters, as well as the absence of monetary and non-monetary sanctions for legislative and regulatory violations concerning economic, social and environmental matters. The Group decided not to equip itself with a dedicated centralised compliance department.

Therefore, the individual organisational units, as first or second reporting departments to the Chief Executive Officer or the General Manager, are directly responsible and organise themselves internally to ensure regulatory compliance, regarded by the Group as being an essential element of its business.